Support
Questions about Gemmo, a listing, a chat or your account? Write to us — a real person on the Gemmo team will read your message.
What to include
- How you sign in to Gemmo: the phone number, or the Apple or Google account you use.
- The link to the listing or the name of the user you are writing about, if any.
- What happened, with screenshots if you can.
- Your phone model and the app version.
Never send us your login code. Gemmo will never ask you for the code you receive in WhatsApp or by SMS, for your passwords or for card details — not by e-mail, not in a chat. If someone does, it is a scam: please report them.
Report a listing or a user
The fastest way is right in the app: tap Report on the listing (or in the “⋯” menu in the feed) or in the chat menu. Reports go straight to our moderators, and the seller does not see who reported. You can also write to support@gemmo.ae.
Your account is blocked
We block accounts that break the Gemmo Rules. If you think we made a mistake, write to support@gemmo.ae from any e-mail address and tell us how you signed in. A moderator will review the decision and reply; the block can be lifted.
Delete your account
You can delete your account in the app: Profile → Settings → Delete account. If you no longer have the app, see how to delete your account.
Personal data
To get a copy of your data or ask what data we hold about you, write to support@gemmo.ae; we reply within 30 days. Our Privacy Policy explains what we collect and why.
Security issues
Found a vulnerability in the Gemmo apps or on gemmo.ae? Please write to support@gemmo.ae with “Security” in the subject and do not share the details publicly until we have fixed it. See also security.txt.
Company
Gemmo is operated by Billions Works FZE LLC, Ajman NuVentures Centre Free Zone, licence No. 2625117796888, CWS-1V-227764, 26th Floor, Amber Gem Tower, Sheikh Khalifa Street, Ajman, United Arab Emirates. General enquiries: office@gemmo.ae.