Terms of Use

Last updated: 16 October 2026

These terms are an agreement between you and Billions Works FZE LLC, the company that runs Gemmo. Please read them together with the Privacy Policy and the Gemmo Rules. By creating an account or using Gemmo you accept all three.

1. About Gemmo

Gemmo is a mobile app where people in the United Arab Emirates sell and buy pre-loved things: you scroll a feed of listings, save the ones you like, chat with sellers and make offers. Gemmo is operated by Billions Works FZE LLC, Ajman NuVentures Centre Free Zone, licence No. 2625117796888 (“Gemmo”, “we”, “us”).

Gemmo is free to use. We do not charge listing fees or commissions.

2. Your account

• You must be at least 18 years old and able to enter into a binding agreement to use Gemmo.
• You sign in with your phone number (a one-time code sent in WhatsApp or by SMS), with Apple or with Google. Keep your phone and these accounts secure and never share your login code with anyone — Gemmo will never ask for it.
• One person — one account. Do not create accounts for someone else, sell or transfer your account, or create a new account after we have blocked you.
• You are responsible for what happens in your account. If you think someone else has access to it, write to support@gemmo.ae at once.
• You can delete your account at any time in the app — see Delete your account.

3. Listings

• Only list things that you own or have the right to sell, that are located in the UAE and that are allowed by the Gemmo Rules and UAE law.
• Describe the item honestly: real photos of the item itself, its true condition and a real price.
• Every new listing is checked by a moderator before it appears in the feed, and so are changes to its photos, title or category. We may decline, hide or remove a listing that breaks these terms or the Rules.
• A listing stays active for 30 days. Mark it as sold or delete it when the item is no longer available.

4. Deals between users

Gemmo helps buyers and sellers find each other. We are not a party to any deal: we do not own, sell, inspect, store or deliver the items, and we do not handle payments. The buyer and the seller agree on the price, the payment and the handover between themselves and are responsible for the deal.

To stay safe: meet in a public place, check the item before you pay, do not pay in advance to people you do not know and never share your login code, card details or passwords. If something looks wrong, report it in the app.

5. Chats, offers and reviews

You can chat with other users and make offers in the app. An offer is a proposal to the other user, not a purchase: nothing is binding until you and the other user agree on the deal yourselves. Our moderators can read chats when they review reports, reviews, users or listings — see the Privacy Policy.

After chatting about a listing you can leave a review of the seller. Reviews must be honest; they are checked by a moderator before they are published.

6. Moderation and blocking

We check listings, reviews and reports and may decline or remove any content that breaks these terms, the Rules or the law. If you break them, we block your account — this is the only sanction. A blocked account cannot sign in, its listings are hidden from everyone, and a new account may not be created with the same phone number, Apple or Google account or device. If you think we made a mistake, write to support@gemmo.ae; we can lift the block.

We may also report illegal activity to the competent authorities of the UAE and share information with them where the law requires it.

7. Your content

You keep the rights to the photos and texts you add to Gemmo. You give Billions Works FZE LLC a free, non-exclusive, worldwide licence to store, copy, resize, show and share them inside Gemmo and in links to your listings for as long as they are on Gemmo, and for the time needed to delete them afterwards. You confirm that you have the right to give this licence and that your content does not break anyone’s rights.

The Gemmo name, logo, app and website belong to us. Do not copy, scrape, reverse-engineer or resell any part of Gemmo, use bots or automated tools with it, or interfere with how it works.

8. Imported listings

Some listings in Gemmo may be imported from public Telegram flea-market groups. For such listings “Message” opens Telegram, and the deal is made with the author there. If you are the author and do not want your post in Gemmo, tap “This is my listing — remove it” or write to us — see the Privacy Policy.

9. The service

We work hard to keep Gemmo running, but we provide it “as is” and “as available”. We may change, pause or stop features, or the whole service, at any time. We may require you to update the app to keep using it.

10. Liability

To the extent permitted by UAE law, Gemmo is not liable for the items listed by users, for what users say or do, for deals between users, or for indirect losses such as lost profit. Nothing in these terms limits liability that cannot be limited by law. You agree to compensate us for claims that arise because you broke these terms or the law.

11. Changes to these terms

We may update these terms and the Privacy Policy. When we make important changes, the app will ask you to accept the new version before you continue. The date at the top shows the current version.

12. Law and disputes

These terms are governed by the laws of the Emirate of Ajman and the federal laws of the United Arab Emirates. Before going to court, please write to us — most problems can be solved by e-mail. Disputes that we cannot solve together are settled by the competent courts of the Emirate of Ajman, UAE.

13. Contact

Billions Works FZE LLC, CWS-1V-227764, 26th Floor, Amber Gem Tower, Sheikh Khalifa Street, Ajman, United Arab Emirates. Support: support@gemmo.ae. Other questions: office@gemmo.ae.